Refund

Refund Policy

Use this guide from Owala to review returns, exchanges, and refunds. This page applies specifically to owalrb.shop.

Our approach at Owala to eligibility
Owala publishes this eligibility guidance for customers using owalrb.shop. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

Details from Owala on starting a request
This starting a request section covers orders and visits through owalrb.shop for Owala. When requesting a return or exchange, contact us at Support@Owalrb.shop before sending the item. Once the request is approved, Owala will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

order problems at Owala
The following order problems guidance applies to the Owala storefront at owalrb.shop. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

Owala: exceptions
This exceptions section covers orders and visits through owalrb.shop for Owala. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

How Owala handles support
Owala publishes this support guidance for customers using owalrb.shop. For return or exchange assistance, contact Support@Owalrb.shop or 8608237818.

Owala: refund timing
For Owala customers at owalrb.shop, this section explains refund timing. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Details from Owala on condition of returns
This condition of returns section covers orders and visits through owalrb.shop for Owala. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Merchant Information
Business name: Owala
Brand name: Owala
Email: Support@Owalrb.shop
Phone: 8608237818
Physical address: 165 Collins St, Hartford, Connecticut, 06105, United States